Privacy Policy

This Privacy Policy explains what information Poo Patrol collects when you use our customer website, customer account, or worker mobile app, how we use it, who we share it with, and the rights you have over your data.

Poo Patrol provides residential and commercial pet-waste cleanup service in central Washington. The customer-facing app and website are used to book and manage service. The worker mobile app (Poo Patrol Worker) is an internal tool used only by Poo Patrol employees and contractors to run their daily routes.

Information we collect

Account information

When you sign up as a customer or are added as a worker, we collect your name, email address, phone number, and (for workers) employment information. Your password is managed by our authentication provider; we do not store it directly.

Service information

For customers: the service address, gate codes or access notes you provide, the number and details of pets at the property, service preferences and frequency, photos you choose to upload, and any messages you send to us.

Payment information

Card and bank details are collected and stored by our payment processor, Stripe. Poo Patrol does not store full card numbers. We retain a token referencing your saved payment method, plus a record of charges and refunds tied to your account.

Location information (worker app only)

The Poo Patrol Worker mobile app collects the device's precise location to support the worker's daily route. The app requests two location permissions:

• Location while using the app (foreground) — used for one-time location reads when a worker manually arrives at, departs from, or marks parking at a customer stop, and for live navigation between stops.
• Background location ("Allow all the time") — used to automatically check the worker in and out of customer stops while a route is in progress, so arrival and departure times are recorded accurately even when the phone is locked or the app is off-screen.

Location data is used to:

• Automatically check the worker in and out of customer stops so arrival and departure times are recorded accurately.
• Compute the next stop on the route and provide live navigation to it.
• Confirm to admins that a stop was actually visited.

Background location collection only runs while the worker has an active route in progress in the app; it stops when the route is completed, the worker manually ends GPS tracking, or the worker signs out. A worker can revoke either permission at any time in their phone's system settings; once revoked, automatic check-in / check-out will no longer work and routes must be advanced manually. The worker app is not distributed to customers and customers' locations are never tracked.

For the Google Play "Sensitive App Permissions" review, we maintain a dedicated worker permissions disclosure page with a short demonstration video showing the in-app disclosure, the foreground and background ("Allow all the time") permission prompts, and the granted background permission being used to automatically check a worker in at a customer stop.

Communications

When you message us through the app, email us, or text our business number, we keep a copy of those messages so we can respond and so we have a record of what was discussed. SMS opt-in and opt-out preferences are tracked per phone number. See our SMS policy for details on text messaging.

Device & usage information

Like most apps, we collect basic technical information such as device type, operating system version, app version, and crash logs so we can diagnose problems. We do not use this data for advertising.

How we use information

• Schedule and complete the services you've booked.
• Send you appointment reminders, arrival notifications, receipts, and account notices.
• Bill you for completed services and process refunds where applicable.
• Run our day-to-day operations, including dispatching workers, tracking job completion, and resolving service questions.
• Improve the apps, fix bugs, and protect against fraud or abuse.
• Comply with legal, tax, and accounting obligations.

We do not sell your personal information. We do not use your data for third-party advertising.

Who we share information with

We share data only with service providers we use to run Poo Patrol, and only the data they need to perform their function:

• Stripe — payment processing, card tokenization, and ACH transfers.
• Clerk — sign-in, account management, and password reset.
• Twilio — text messages and call routing.
• Resend / SendGrid — transactional and service emails.
• Google Maps & OSRM — address geocoding and turn-by-turn navigation for workers.
• Replit — application hosting and database hosting.
• OpenAI — drafting suggested replies and summaries for our internal staff tools (no customer or worker data is used for model training).

We may also disclose information when required by law, to enforce our terms, or to protect the safety of our customers, workers, or the public.

How long we keep data

Account information and service records are kept for as long as your account is active. After you delete your account, we remove your sign-in credentials, profile, saved addresses, service preferences, in-app messages, and (for workers) location and check-in history.

We retain a minimal record of completed services, invoices, and payment transactions for up to 7 years for accounting, tax, and legal-compliance purposes, even after account deletion. This data is anonymized where possible and is not used for marketing.

Your choices and rights

• Access and correction — view and update your profile, addresses, and service preferences from inside the app, or email us to request a copy of what we have.
• Account deletion — request deletion at any time at 509poopatrol.com/delete-account. We process requests within 14 days.
• Location permission (workers) — you can revoke the worker app's location permission in your phone's system settings at any time. The app will no longer be able to auto-check in or out, and routes will need to be advanced manually.
• Text messages — reply STOP to any Poo Patrol text to opt out. See our SMS policy.
• Email — every non-essential email includes an unsubscribe link.

Children

Poo Patrol services and apps are intended for adults (18+). We do not knowingly collect personal information from children. If you believe we have, please contact us so we can remove it.

Security

We use industry-standard safeguards including HTTPS in transit, encrypted database storage, strong password hashing through our auth provider, and least-privilege access for staff. No system is perfectly secure, but we work to protect your information and will notify affected users promptly if a breach occurs.

Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent change. Material changes will be communicated by email or in-app notice before they take effect.

Contact us

Questions, requests, or concerns about this policy? Email us at support@509poopatrol.com.

509 Community Services LLC (dba 509 Poo Patrol) · 2060 Vantage Hwy, Suite 12, Ellensburg, WA 98926-9531 · United States